Here are some effective solutions for resolving Google account authentication issues on ChromeOS devices.

Google is currently addressing authentication issues that are affecting certain ChromeOS devices, which are hindering users from signing into their Clever and ClassLink accounts. According to a recently updated incident report on the Google Workspace Status Dashboard, these authentication failures are impacting devices running version 16328.55.0 with Chrome browser version 139.0.7258.137. The disruptions are particularly significant as they interfere with Single Sign-On access to Clever and ClassLink, both of which are essential educational platforms for managing student access to digital resources. ClassLink serves over 22 million students and staff across more than 3,000 school systems in 50 U.S. states and 42 countries, while Clever is utilised by over 110,000 schools, including 95 of the largest 100 districts, representing approximately 60% of U.S. students.

Clever has informed users in a separate incident report that the authentication issues are preventing them from logging into their Clever accounts using Google credentials. The same problems also affect 2-Step Verification (2SV) processes for some users, potentially blocking access to Google services that require enhanced security authentication. While Google’s engineering teams are conducting automated testing on a potential solution, they have provided two temporary fixes for affected users. The first option involves rolling back the ChromeOS installation to the previous M138 version, following detailed instructions from Google support. Alternatively, administrators can modify the LoginAuthenticationBehavior setting to use “Authentication via the default GAIA flow,” which bypasses the problematic authentication pathway. 

Categories: Authentication Issues, ChromeOS Updates, Educational Platform Access 

Tags: Authentication, ChromeOS, Clever, ClassLink, Single Sign-On, Google, 2-Step Verification, Update, Rollback, Device Management