ManageEngine introduces DEX tools to reduce IT tickets and enhance uptime for improved SEO.
ManageEngine has introduced digital employee experience (DEX) capabilities to its Endpoint Central unified endpoint management and security platform. These new features are designed to empower IT teams to proactively identify and resolve issues that impact employee productivity, thereby reducing reliance on user-submitted support tickets and minimising business disruptions. This initiative responds to the increasingly complex technology environments in workplaces and the necessity for seamless device and application performance. According to the 2024 Gartner Digital Worker Survey, nearly 90 per cent of employees believe that the digital technology provided by their organisations enables them to perform work tasks efficiently. However, many technology issues, such as slow boot processes and application failures, often go unnoticed until they significantly disrupt operations. Traditionally, these problems are only brought to the attention of IT staff after end users submit support requests, complicating and increasing the cost of resolution.
The recent rollout of DEX features enhances Endpoint Central’s capability to convert device telemetry data into actionable insights for experience management. The platform now integrates monitoring, diagnostics, and automated remediation into a single tool, allowing organisations to address and resolve common device and application issues more effectively without relying on multiple stand-alone solutions. Key aspects of the DEX update include continuous monitoring of indicators like CPU usage spikes and high memory consumption to detect early signs of friction. The platform can also analyse the root causes of performance problems, facilitating quicker troubleshooting. Additionally, DEX enhancements feature prioritised alerts and remediation workflows, enabling Endpoint Central to rank issues by severity and offer one-click or automated repair options. Experience scoring allows IT teams to benchmark device and application performance against organisational baselines and track remediation effectiveness over time. ManageEngine plans to expand predictive analytics and self-healing options in future updates, along with increasing the integration of contextual artificial intelligence across its telemetry and workflows.
Categories: Digital Employee Experience, Proactive IT Management, Endpoint Performance Monitoring
Tags: Digital Employee Experience, Endpoint Central, Unified Endpoint Management, IT Teams, Proactive Engagement, Device Telemetry, Performance Monitoring, Automated Remediation, Experience Scoring, Predictive Analytics